Due to their corporate policy, we are unable to name this company.
Telecom organizations have demanding needs for IT infrastructure and capabilities, resulting in vast, complex systems. Operational stability depends on the ability to quickly pinpoint problems and trace system dependencies to see what else is or could be affected by a change.
The company uses a CMDB tool to manage hardware assets, but found that it prevented them from adding the types of fields they needed, and generally had a naive representation of software. The tool did, however, prove to be a quality source of data with the most up-to-date information on hardware. To extend the data in the CMDB tool to be more informative about software deployments, the company runs a script nightly that pulls hardware data from the CMDB tool and software data from their continuous deployment tools, then combines them in Ardoq using our REST API. The result is a comprehensive, visual overview of their hardware and what’s deployed on it.
With the combined data now in Ardoq, their architects can get a holistic view of all current software deployments and their dependencies. If a problem is detected on a server, the following steps occur:
In addition to asset management, the company is also using Ardoq to prepare for the new EU GDPR regulations by mapping business processes and company data to those applications from asset management. They implemented the model illustrated above in one workspace, and in another, business processes using the telecom standard eTOM hierarchy from the TM Forum Frameworx. The latter was implemented using Ardoq’s ArchiMate business layer template. By creating separate workspaces for these models, they were able to structure the data in each workspace in different ways, but still keep the data united by creating relationships between components across workspaces.
To distribute this documentation to a wider audience, the company makes use of Ardoq’s Presentation Mode (as seen above previous image) to generate simplified, interactive views of the Process Flow diagrams and embeds them in Confluence – one page per system component – all automatically.
If an employee needs to find the people that are responsible for (or dependent on) a hardware or software component, that information is listed in a custom field in the data object in Ardoq. To make this information even easier to discover, the company is developing a Slack bot that will allow members in a chatroom to query Ardoq directly from the chat app and notify the responsible parties.