Accelerating Delivery of Strategic Initiatives

Bupa has defined six key strategic and enabling pillars for business-wide transformation activities. The aim is to ensure that Bupa will become the most customer-centric healthcare company in the world.

This involves:

• Increasing the percentage of customers interacting with Bupa digitally and serving customers with immediate access to healthcare
• Facilitating knowledge-sharing and collaboration across a federated organization
• Eliminating technology and development duplication between business entities
  
  

“Bupa is a highly federated global organization with ambitious transformation objectives. We want to share architecture knowledge to accelerate that transformation and achieve better outcomes.”

- Stephen Marchant, Global Enterprise Architect

How Ardoq Helped Them Accelerate and Align

The Ardoq platform has helped Bupa to: 

• Map their business and technical capabilities and understand their relationships using out-of-the-box best practices for Application Portfolio Management and Business Capability Modeling
• Map the current technology estate
• Understand whether technology is a strategic fit and where there are gaps using dynamic roadmaps
• Support decisions on the strategic direction of systems
• Easily share architecture designs and information across multiple teams with technical and non-technical decision-makers

Key Outcomes With Ardoq

• Facilitate knowledge sharing and enable cross-organization collaboration within the architecture community
• Derive actionable insights from data 
• Present complex concepts in a digestible way with multiple viewpoints
• Reduce the discovery time needed to support transformation initiatives

Looking Forward

Bupa’s next steps will be to surface more insights and support architecture design activities by integrating their CMDB to Ardoq and diving into capability-based planning.

About Bupa

Bupa is a leading global health insurance and care company with 50 million customers.  

Bupa employs around 87,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East, and Ireland. The company also has associated businesses in Saudi Arabia and India.