“The heart of our mission is ensuring our customers are successful and view Ardoq as a true partner in their enterprise architecture journeys.” That’s what Erik Bakstad, our co-founder and CEO, says.
To enable this, we capture customer feedback from many different sources to drive improvements and become the best platform to meet their needs. A key source for this is the Gartner collection of rigorously vetted reviews and research for our sector.
In 2023, we were named a Leader in the Gartner® Magic Quadrant™ for Enterprise Architecture Tools report for the third year in a row. That same year, we scored a total of 4.3 out of 5 in the Gartner® Critical Capabilities for Enterprise Architecture Tools. Now, we have been recognized with the Gartner® Peer Insights™ Customers’ Choice in the 2024 Gartner Peer Insights Voice of the Customer for Enterprise Architecture Tools report, with an overall score of 4.8 out of 5, based on 59 ratings as of 29 February 2024— the joint-highest score in the market.
What does Gartner Peer Insights Customers’ Choice mean?
According to Gartner: “Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.”
How does the score break down?
Our commitment to placing our customers at the heart of everything we do is demonstrated in our high scores across the entire software buying process, from sales to support.
- Support Experience 4.9 out of 5 (57 reviews)
- Product Capabilities 4.7 out of 5 (58 reviews)
- Deployment Experience 4.7 out of 5 (57 reviews)
- Sales Experience 4.6 out of 5 (49 reviews)
We were the sole vendor to exclusively receive 4 and 5-star ratings, without any 3, 2, or 1-star evaluations. Plus, 100% of our customers would recommend our platform — an accomplishment only we can boast of from all the vendors named in the report.
“Our focus on customer outcomes and value is paying off, and our teams, from sales to project management and certainly customer success and support, can all feel incredibly proud of this recognition,” says Erik Bakstad.
What do our customers say?
Feedback is more than just numbers — here are some comments from those customers that show our commitment to our key focus areas.
Enabling Value at Speed
"Data-Driven EA Modelling That Delivers Value Quickly" (Principal Enterprise Architect in Consumer Goods)
"Ardoq is responsive and proactive in ensuring we are getting the best out of the tool. They have experienced people on hand who can help answer our questions and a rich knowledge base of useful and easy-to-consume documents and guidance on good practice and usage."
Better Data-Driven Decisions
"Excellent Service To Control, Understand And Analyze Your Technology Portfolio" (Head of Technology Portfolio in Media)
"Excellent service to control, understand, and analyze your technology portfolio. This is a brilliant Digital Twin of the Organisation Product. It’s a rock-solid SaaS tool for handling a complex organization from EA to governance. Their customer support is top-level! Our company's tech history resides in Ardoq."
“A very powerful, yet easy to use documentation solution that is incredibly flexible.” (Vice President IT, Wholesale in Energy and Utilities)
"Ardoq has the ability to model pretty much everything, being a flexible graph database, but with a lot of out-of-the-box templates for everything Enterprise Architecture. With the introduction of the discover module we've also enabled the democratization of our architectural documentation. Now with a lot of predefined visualizations and easy-to-use interface Ardoq has finally taken the next step for us."
Flexibility in Approach
"Outstanding Enterprise Architecture Solution" (Enterprise Architect Manager in Government)
"Ardoq is a powerful enterprise architecture tool that is intuitive in design, easy to get started, and flexible in implementation."
"Industry-Leading Tool" (Enterprise Architect in Education)
"Ardoq itself is extremely flexible compared to most other EA tools (being really a graph database with a fancy front-end!), meaning we can quickly create relationships between completely disparate reference datasets and start to build out our architecture, often beyond the realms of usual EA to support other operational services. The company support is second-to-none. We have close to 200 enterprise applications, and I cannot think of another supplier with such responsive support. Calls are often answered and completed within 15 minutes of them being logged."
Customer Support
"EA Tool That Can Help Drive EA Value." (Associate Domain Architect in Manufacturing)
"Ardoq has been great to work with and wants to truly help customers derive value from their tools."
"Ardoq -- An Excellent Architecture Repository To Make Your EA Practice More Robust!" (Global Head of EA in Banking)
"Overall, they've been a really great partner, taking time to understand what our needs are, and then helping us to configure the tool to meet our needs."
Thank you to everyone who took the time to share their experience with Ardoq and how it's helped improve engagement, data, and decision-making in your organizations.
As always, we’d love to see more of your feedback or read your stories. We look forward to building on the experience that earned us this distinction. The voice of the customer is always paramount, and we will continue to use your reviews to mold our product and customer journey.
This is the first in a series of blogs looking at feedback from our Gartner Peer Insights Reviews. Next time, we’ll focus on how we drive business outcomes for our customers.
Gartner Peer Insights ‘Voice of the Customer’: Enterprise Architecture Tools, May 2024
Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
